Will this review show up on Google?+
No. Reviews left on ReviewShroud stay in the business dashboard. We do not publish them to Google, Trustpilot, or social media.
Is the customer really anonymous?+
The business does not see a public name or Google profile. If a customer optionally signs in to track a reply, that is still private to ReviewShroud — not shown on a public page.
How do customers leave a review?+
They scan the shop QR stand, type the location number at reviewshroud.com, or open a link you send. They can type in any language or record a voice note.
Can I reply to a review?+
Yes. From the dashboard you can reply yourself, use an AI draft, or turn on auto-reply rules for ratings and keywords.
What if I have many locations?+
Each site gets its own location number and QR stand. Franchise and multi-site setups are welcome — email support@reviewshroud.com with “franchise” in the subject.
I forgot my password.+
Use Forgot password on the business login page. The email link opens a page to set a new password, then takes you to the dashboard.
How do I change my address or auto-replies later?+
Open Notifications in the dashboard. Business setup lets you edit the address, reprint the stand, and jump back to auto-reply rules.
Is there a free plan?+
Yes during early access. See Pricing for current plans. No card is required to start.